Last Updated: July 2026

At The Zookeeper’s Son ("we", "our", or "us"), located in Royal Oak, Auckland, New Zealand, we are committed to protecting your privacy and ensuring your personal information is handled safely and securely. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the New Zealand Privacy Act 2020.

1. Information We Collect

We may collect personal information from you when you interact with us, visit our venue, use our website, book a table, host a function, or sign up for our rewards programs (such as Star Social). This information may include:

• Contact Information: Name, email address, phone number, and postal address.
• Booking & Event Details: Reservation dates, times, guest counts, dietary requirements, and specific function preferences.
• Rewards & Marketing Data: Information related to your participation in loyalty programs, promotional sign-ups, feedback submissions, and survey responses.
• Website Usage Data: Technical data collected automatically when you visit our website, including your IP address, browser type, pages visited, and referring website links (via cookies and analytics tools).

2. How We Use Your Information

We use the information we collect for purposes including:

• Processing and managing table bookings, function enquiries, and event reservations.
• Communicating with you regarding your bookings, events, or customer service queries.
• Administering loyalty and rewards programs (such as Star Social).
• Sending you promotional updates, marketing materials, and special offers (only where you have explicitly opted in to receive them).
• Improving our website, venue services, customer experience, and operational security.
• Complying with our legal obligations under New Zealand law.

3. Sharing and Disclosure of Information

We respect your privacy and do not sell, rent, or trade your personal information. We may share your information only with:

• Group Entities & Service Providers: Trusted partners, third-party platform providers (e.g., booking software, marketing tools), or affiliated venues within our broader corporate group (such as Star Group operations) that assist us in running our business.
• Legal Authorities: When required or authorized by New Zealand law, or necessary to protect our legal rights, safety, or property.

4. Storage and Security

We take reasonable steps to ensure that your personal information is protected against loss, unauthorized access, modification, disclosure, or other misuse. All personal data is stored securely using industry-standard digital protections and access controls.

5. Access and Correction Rights

Under the Privacy Act 2020, you have the right to request access to the personal information we hold about you and to ask for it to be corrected if you think it is wrong.

If you would like to access, update, or delete your information, or if you have any questions regarding this Privacy Policy, please contact us directly at our Royal Oak venue or via our website contact channels.